You can also contact Microsoft technical support by email and chat. If a customer service agent is online and available to chat here, you will see a message to that effect. Otherwise, you will see Instant Chat: Customer Service Agents Have OFFLINE message, on the right hand side. Then you can try visiting this page for chat support. You can also receive remote assistance support from Microsoft.
You can also use the services of the Microsoft Answer Desk,
a live paid technical support site, to chat with a Microsoft support executive.
Microsoft also offers a virtual support agent. See if it
solves your problems.
Email Microsoft Support
If the customer service agent is offline and you have a
general question about Microsoft products or services, you can use this form to
send an email to Microsoft. They will contact you by email.
Helpful Help and Resource Links
If you need solutions and are willing to look for them, you
can do so here at Microsoft Support. Sure, you will always find plenty of
troubleshooting tips and tutorials for Windows, also here at TWC.
The official Microsoft Support Twitter account is
@MicrosoftHelps.
If you need paid support from Microsoft, you can try Fix It
Center Pro, an automated diagnostic portal to help you solve your problems. If
the question is about OEM products that you may be using, you may need to
contact the computer manufacturers directly. . These links will help you:
Volume licensing support
Here is a list of Microsoft License Activation Centers
around the world along with their phone numbers that can help you with volume
license activation problems.
To chat, have Microsoft call you back, or schedule a call,
you can visit Microsoft here.
Windows 10 support
Microsoft has made it easy for Windows 10 users to contact
technical support if they have any problems using the new operating system. See
how to use the Contact Support app. There are other ways to get help for
Windows 10.
Now you can also give or receive support remotely using
Quick Assistance in Windows 10.
You may want to read these links that can help you when
seeking help and support from Microsoft:
The Microsoft Support Diagnostic Tool in Windows 10 is used
by Microsoft Support to help diagnose Windows problems.
The Microsoft Product Support Reporting Tool makes it easy
to collect critical system and log information used to troubleshoot support
problems. This information helps diagnose software problems more quickly and
provides solutions.
Microsoft Easy Assist allows a Microsoft
support professional to remotely connect to your computer and help you
solve a problem. With a secure connection, the support professional can view
your desktop and perform diagnostic and troubleshooting steps.
Remember, Microsoft will never contact you on its own, about
any problems you may have with your computer or Microsoft software and
services. And in any case, you will never get a legitimate call from Microsoft
or its partners to charge you for computer repairs. If you receive such a phone
call or email stating that they represent Microsoft and offer help, you can be
sure it is a scam! Never give any details or access to your computer.
