To reset the password for your Facebook account, you will need to verify that it is your Facebook account through one of the recovery options. This allows Facebook to protect your account from other people who may be trying to access it. Your recovery options will depend on what you have set up and saved to your account in the past.
Get started by visiting Facebook here:
https://www.facebook.com
In the upper right corner of your window there should be a
place asking for an email and password to log in.
Under the password should be Forgot
your Facebook account? Click on that.
Where it says Please enter your email or phone number to
search your account, enter your email or phone number.
This should present you with the recovery options that have
already been configured on the account.
Those
options may include:
Reliable
Contacts:
Trusted Contacts is a new feature recently launched by
Facebook that allows you to use one of your Facebook friends to receive your
verification code. For this to work, your contacts must have already been
configured and approved by you. Learn how to set up Trusted Contacts here:
https://www.facebook.com/help/119897751441086?helpref=faq_content
If you've already approved the trusted contact, simply enter
the email you have access to and click reveal my trusted contacts. Now enter
the name of one of your contacts and Facebook will send a link that only they
will receive. From there, they will only have to select the link and provide
them with the code to enter.
Security
Question:
Few people will have this option because this is only for
Facebook accounts that go back far enough when this feature was still
available. If you have this option, just enter the answer to the question they
provide.
Note: this is case sensitive. Do your best to remember exactly
how you would have written it when you originally answered the question.
Send code
by SMS:
Choosing this option allows you to receive a text message with
a verification code to the phone number attached to the account. Once you
receive this text, just open the message and enter the code.
Phone
call:
Choosing this option is similar, but instead of a text
message, you can receive a phone call to the phone number attached to the
account. Select Send call and you will receive a call with a recorded voice
that reads your code. Enter this on Facebook.
Tip: Have something to write with before requesting a call in
case the call is too fast for you.
Send code
by email:
This option allows you to receive a 6-digit code in the email
from your Facebook account or any other email that you have already attached to
your account.
Just log in to this email and find your Facebook email. Find
your 6 digit code in the email and enter it on Facebook.
Automatic
verification: use your frequently used mobile device
Facebook recently introduced a new feature that allows you to
use the mobile device you frequently use to log into Facebook. This is even
more successful when you are also connected to a frequently used WiFi
connection. Just open the app and select the forgotten password option. If you
use the device often enough, this will automatically redirect you to where you
can reset your password without checking.
Account
report: identity verification
If you've tried all the recovery options and still can't
access your email or if you think someone else has compromised your account,
you can submit a form to request help.
With identity verification, you will be able to verify your
identity by submitting a government issued ID.
However, you should always be careful when submitting
confidential information like this online. It is legitimate and they are
required to keep your information protected.
Once you submit your ID to Facebook, they will respond to you
within 1-3 days.
