From time to time, Yahoo Mail members report that their accounts load to a blank page, get redirected to a blank page, or the web browser times out. There are several troubleshooting steps you can take to resolve this issue. Some solutions are based on fixing a problem accessing or logging in to mail.yahoo.com, while others are aimed at fixing a virus or spyware problem on your local computer and are not related to service updates. Try all the steps below, in order, until one of them works for you. As time passes, the usefulness of the following steps will change. When one of the following solutions fixes a problem, please reply and let us know which step helped you so we can keep the most helpful troubleshooting steps at the top of the list. Thank you.
• Sign in to Yahoo - sign in
• Try the international login page on Yahoo! All and world
• Try to log in from another computer
o If you cannot log in from any other computer, go here: Yahoo
- How to recover a lost password / How to regain control of a hacked account |
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o If you can log in from the second computer, try the
following steps on the first computer:
• Force a page refresh. While holding down the control key on
your keyboard, press the F5 key.
• Update to the latest versions of Internet Explorer and
Mozilla Firefox from Yahoo!
o The latest versions of Google Chrome or Apple Safari are
also available
• Try switching between web browsers, for example, if you use
Internet Explorer, try Chrome.
• Try switching between basic and full Yahoo Mail
• Update your Adobe Flash player.
• Update the remaining software on your computer with Secunia
PSI
• Clear your web browser's cache
• Make sure cookies are enabled and delete your cookies.
• Internet Explorer users: Restore the default security levels
of the web browser.
• Check your antivirus software and make sure it is up to
date. If you don't have an antivirus program, I recommend installing Avast
personal edition.
• Update and run your anti-spyware programs like Malwarebytes
• Do you have current versions of your firewall and security
software, such as Norton Antivirus, installed?
• Instead of using your ISP's DNS servers, use OpenDNS
servers.
• Sometimes Yahoo is the problem, try waiting an hour and try
logging in to mail.yahoo.com again.
• You've probably already tried, but if not, try restarting
your computer.
• You can purchase live support for your account by upgrading
to Yahoo Mail without ads.
If you have a problem other than Yahoo Mail that is not fixed
by Yahoo
troubleshooting steps above.
