Yahoo Troubleshooting

Solving problems with your web pages is usually as simple as solving problems with your web browser.

Try a different web browser

The first step in troubleshooting problems you see in one web browser is to simply verify the same content in another web browser. For example, web browsers may display some content differently, so this is a good first step in troubleshooting display problems on your web pages.

Are the pages not loading correctly? Try to view the page in a private or incognito navigation window. Private browsing is a privacy function present in some web browsers that disables the web cache, cookies, browsing history and other tracking functions that the browser may have.

Open a private browsing window

Private browsing is a privacy feature in some web browsers. When accessing web pages in a private browsing window, you will not use any existing cache or cookies.

• Firefox

• Chrome

• Safari (on Mac)

• Internet Explorer 11

• Microsoft Edge

If the web page loads correctly in a private browsing window, the problem may be related to the cache and / or cookies.

Browser cache

Cache (pronounced CASH) is the memory your browser uses to temporarily store files that are automatically requested when visiting a website. Storing those files allows your browser to reload cache pages more quickly instead of transferring information over the web over and over again. This can save time and save the network the additional traffic load.

The cache memory of your browser is located on your computer's hard drive and therefore it is good routine maintenance to clean your browser's cache from time to time.

Clear your cache to fix

• Pages that freeze or do not finish loading.

• Updated pages showing old content.

• Online applications (such as games) that are not responding.

Browser cookies

Cookies are small pieces of information stored on your computer by your browser to personalize what you see on a web page. Generally, it is a good troubleshooting to delete cookies when you clear the cache.

Delete your cookies to fix

• Login problems (unable to login, unable to stay connected).

• Error messages about user cookie settings.

Steps for browsers supported by Yahoo Small Business

Note: If your browser is not listed below, please check your browser's support site to learn how to clear your cache and cookies.

• Firefox cookies

• Firefox cache

•        Google Chrome

• Safari (on Mac)

• Internet Explorer11

• Microsoft Edge

Note: Once you have cleared the cache and / or cookies from your web browser, close your browser and then restart it in about 15-30 seconds.

Clear the cache and cookies of your mobile browser

• Use the instructions in this article on the Yahoo help pages.

https://www.keyquery.com/internet/yahoo-troubleshooting/