Solving problems with your web pages is usually as simple as
solving problems with your web browser.
Try a
different web browser
The first step in troubleshooting problems you see in one
web browser is to simply verify the same content in another web browser. For
example, web browsers may display some content differently, so this is a good
first step in troubleshooting display problems on your web pages.
Are the pages not loading correctly? Try to view the page in
a private or incognito navigation window. Private browsing is a privacy
function present in some web browsers that disables the web cache, cookies,
browsing history and other tracking functions that the browser may have.
Open a
private browsing window
Private browsing is a privacy feature in some web browsers.
When accessing web pages in a private browsing window, you will not use any
existing cache or cookies.
• Firefox
• Chrome
• Safari (on Mac)
• Internet Explorer 11
• Microsoft Edge
If the web page loads correctly in a private browsing
window, the problem may be related to the cache and / or cookies.
Browser
cache
Cache (pronounced CASH) is the memory your browser uses to
temporarily store files that are automatically requested when visiting a
website. Storing those files allows your browser to reload cache pages more
quickly instead of transferring information over the web over and over again.
This can save time and save the network the additional traffic load.
The cache memory of your browser is located on your
computer's hard drive and therefore it is good routine maintenance to clean
your browser's cache from time to time.
Clear your cache to fix
• Pages that freeze or do not finish loading.
• Updated pages showing old content.
• Online applications (such as games) that are not
responding.
Browser
cookies
Cookies are small pieces of information stored on your
computer by your browser to personalize what you see on a web page. Generally,
it is a good troubleshooting to delete cookies when you clear the cache.
Delete
your cookies to fix
• Login problems (unable to login, unable to stay
connected).
• Error messages about user cookie settings.
Steps for browsers supported by Yahoo Small Business
Note: If your browser is not listed below, please check your
browser's support site to learn how to clear your cache and cookies.
• Firefox cookies
• Firefox cache
• Google Chrome
• Safari (on Mac)
• Internet Explorer11
• Microsoft Edge
Note: Once you have cleared the cache and / or cookies from
your web browser, close your browser and then restart it in about 15-30
seconds.
Clear
the cache and cookies of your mobile browser
• Use the instructions in this article on the Yahoo help
pages.
https://www.keyquery.com/internet/yahoo-troubleshooting/