Aeromexico Cancellation Policy

Aeromexico flight cancellation is available in both media. You can choose any of the portals according to your choice to complete the cancellation process. The following are the methods by which you will be able to cancel the ticket on the online and offline portals.

Online cancellation method

The following instructions will help you to cancel your reservation on online portals. The steps are easy to execute:

1. Open your web browser as you prefer.

2. Visit the official Aeromexico website.

3. To log in, use your user ID or the passenger ID with password.

4. On the Aeroméxico home page, visit the My Trip section.

5. Enter the six-digit Aeroméxico confirmation code for the reservation or the Aeroméxico e-ticket number with the passenger's last name or last name.

6. Fill in the required field such as: flight date, flight number, e-ticket number, departure city and destination city (if necessary).

7. Enter or select the reason for cancellation.

8. Complete your contact details for future communications such as: passenger's name (according to passport or visa), email address and contact number (registered number).

9. Click the Continue tab to submit your refund request.

10. If it is necessary to pay the Aeroméxico flight cancellation fee according to the airline's policy.

11. Compare the refund amount with the calculation.

12. Write down the Aeroméxico refund request number.

13. After submitting the refund request form, you will receive a confirmation email with your registered mobile phone number and your email ID.

The refund will be reversed to your account within 20 business days. If you have any problems canceling online, you just need to call Aeroméxico's reservation number and easily implement the cancellation.

Off-line cancellation method (through the Aeroméxico reservation number)

The offline cancellation method is simple and you just have to follow some basic steps mentioned below to execute cancellation on offline portals:

1. Dial the Aeroméxico customer service toll free number.

2. Choose the language of interaction according to your preferences.

3. An agent will be assigned to you within 2-5 minutes.

4. Confirm your identity by offering a username, ticket number, arrival city, etc.

5. Select the trip you want to cancel and ask the assigned agent to cancel the specified airline ticket on your behalf.

6. State the reason for the cancellation.

7. Select the payment method to pay the Aeromexico flight cancellation fee (if necessary).

8. Once the cancellation is complete, the airline will send you a confirmation email with your registered email ID and your mobile phone number.

9. The refund amount is calculated according to Aeroméxico's cancellation policy.

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